HOW TO MAKE A RESERVATION

As soon as the client has made a decision, he must check availability by following the instructions provided during the booking process.

The client must provide all the information requested during the rental process.

As soon as the process is completed, “ALPAMOTO RENT” will receive his request and process it to issue a confirmation to the client.

The client will receive an email indicating the method of payment. After that, the client will be redirected to www.alpamotorent.com to continue the payment.

FORMS OF PAYMENT

Reservation is finally approved once the payment is made, without any exceptions.

In no case will any other types of payment not included in the list below, be accepted:

TRANSFER TO OUR BANK ACCOUNT (OR PAYMENT IN CASH)

As soon as the order is placed, the customer will be provided with our bank details necessary to transfer the amount of the order. This method is the safest of all for the client, since he does not have to provide either his bank details or credit card details.

CREDIT / DEBT CARD

After the order is placed, the client will be redirected to a virtual POS (from the bank itself), which should include the requested credit card information. ALPAMOTO RENT DOES NOT collect your credit card information, as this operation is performed directly by the bank with its secure gateway. Some cards need additional secret codes to work on the Internet. For more information, contact your bank or its branch.

CANCELLATION OR MODIFICATION OF ORDERS AND REIMBURSEMENTS

Once a reservation has been made, only modifications or cancellations will be accepted in case of prior notification. It is necessary to notify in advance in any of the cases.

1. Cancellation:

In case of cancellation the client must notify “ALPAMOTO RENT S.L” 30 days or more in advance and in this case 100% of the amount will be refunded.

In case of notifying between 15 to 29 days, the customer will be penalized for 50% of the payment.

For cancellation of an order in less than 15 days, the customer loses all rights to the refund.

2. Modification:

In case you wish to modify your reservation, such as, for example: day, model and quantity, you must notify us 30 days in advance, otherwise the penalty mentioned above will apply.

In case the client wants to modify the reservation, ALPAMOTO RENT may issue a new estimate. (“ALPAMOTO RENT” reserves the right to accept or reject the specified modification). If the reservation cannot be changed, the client must keep the reservation made previously, or the penalty mentioned above in the cancellation section will be applied.

GENERAL INFORMATION

In accordance with the provisions of Article 10 of Law 34/2002 of July 11, “Services of the Information Society and Electronic Commerce”, we inform you of the policy and data protection of www.alpamotorent.com

The company that owns this website intends by this declaration to inform its visitors of the policy that our company follows in the treatment of the data received on this website.

DATA PROTECTION POLICY.

1. Right of information

In accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (hereinafter, LOPD), the owner of the website www.alpamotorent.com (hereinafter, the web), informs the user of this site of the existence of an electronic file of personal data created by the company and under its responsibility.

2. Purpose

The data of registered users through the forms enabled for this purpose on the web are collected and will be treated and included in the files of the company in order to facilitate the provision of services that the company provides through the web, which is none other than attending the request for purchase or information made through the Web and provide its customers with a fast and effective online presence as well as making promotional offers or proposing services that may be of interest to the user.

3. Mandatory or optional nature of the information provided by the user and accuracy of the data

The fields indicated in the registration form to be filled in by the user are strictly necessary to meet your request, being voluntary submission of data in all fields.

The user guarantees that the personal data provided to the company is true and he (she) is responsible for communicating any changes to them.

4. Consent of the user.

The sending of personal data, through the use of electronic forms of the company or, where appropriate, email messages, implies the express consent of the sender to the automated processing of the data included in the web users file, for previously specified purposes, as well as sending electronic messages with information about our services if you have not expressed otherwise.

Also, by accepting this privacy policy, the user expressly authorizes the company to transfer the aforementioned personal data to other companies, whose intervention is necessary to satisfy the requested services.

5. Rights of users for access, rectification, opposition and cancellation.

The user may exercise his rights of access, rectification, opposition and cancellation to the processing of their personal data, under the terms and conditions provided in the LOPD.

You can exercise these rights by contacting the company, Department: Data Protection, by email: info@alpamotorent.com, attaching a photocopy of ID or supporting document.

6. Security

The company maintains security levels of personal data protection in accordance with Royal Decree 1720/2007, of December 21, relating to security measures of automated files containing personal data, and has established all technical means to its scope to avoid loss, misuse, alteration, unauthorized access and theft of data that the user provides through the web, without prejudice to inform you that security measures on the Internet are not impregnable.

The company undertakes to comply with the obligation of secrecy and confidentiality with respect to the personal data contained in the automated file in accordance with the applicable law, as well as to provide them a safe treatment in the electronic transfers, that may arise if necessary.

7. Modification of this privacy policy

The company reserves the right to modify this policy to adapt it to future legislative or judicial decisions, as well as to industry practices, informing users in advance of the changes that occur in it.

8. Cookies policy

ALPAMOTO RENT S.L, on its own account or that of a third party hired to provide measurement services, may use cookies when the user browses the website. Cookies are files sent to the browser through a web service in order to record the user’s activities during his browsing time.

The cookies used are only associated with an anonymous user and his computer, and do not provide the user’s personal data by themselves.

Through the use of cookies it is possible that the server where the website is located recognizes the web browser used by the user in order to make browsing easier. They are also used to measure the audience and traffic parameters, control the process and number of entries.

The user has the possibility to configure his browser to be notified of the reception of cookies and to prevent its installation on his computer. Please consult the instructions and manuals of your browser to expand this information.

To use the website is not necessary for the user to allow the installation of cookies sent to the website, or the third party acting on their behalf, without prejudice to the need for the user to initiate such a session in each of the services whose performance requires prior registration.

In any case, cookies are temporary in nature with the sole purpose of making their subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.